Refund policy

Return & Refund Policy – TheFamous Bags

Last updated: 26 January, 2025

1. Order Cancellation & Changes
Each TheFamous Bag is custom-crafted on demand. You may request a cancellation or change within 24 hours of placing your order. After this window, production begins, and we’re unable to cancel, modify, or refund your order.

2. Made-to-Order & Non-Returnable Items
As part of our sustainable, limited-edition approach, all bags are made-to-order. For this reason, we do not accept returns or exchanges unless your item arrives damaged or defective.

3. Damaged or Defective Items
In the rare case your bag arrives damaged or with a production defect, we’re here to help.
To qualify for a replacement or refund:
Contact us within 7 days of receiving your item
Include your order number and photos clearly showing the issue
Our team will assess and respond promptly with the best resolution

4. Refunds & Processing Time
Approved refunds will be issued to your original payment method within 5–10 business days.

5. How to Submit a Claim
Please email support@thefamous.store with:|
Your order number
A brief description of the issue
Photos of the damaged or defective item

6. Need Personalised Support?
We're a small studio and care deeply about every customer. If you have a unique concern or request, don’t hesitate to reach out. We’ll always try to find a solution that works for you.